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Terms & Conditions

To secure an animal or supplies order on hold, a nonrefundable payment of 25% of the total cost of desired animal(s)/supplies (Shipping not included) is required. Once deposit is made buyer has 4 weeks, starting the day deposit was made, to pay the full amount (including shipping), unless discussed in detail about longer payment plans. If the 4 week period ends, and we have not received the final payment all funds will be converted into store credit and all animals held will become available to the public. Payment may be done via paypal, venmo, chase quickpay, cash or card. Payment in the form of cash is accepted for local sales only and credit cards with additional fee.

Health Guarantee All animals have a 7 day health guarantee. The time frame begins the day and exact time the animal is received. If it is decided, by Krys's Kritters, that animals are not being properly cared for in the 7 day period, all guarantees are void. Photos of deceased animals are required for refund consideration, and must be taken. Lost tails do not qualify as a health related issue. If for any reason a package is received and there are immediate health related issues present, buyer must notify us via email at within an hour of receiving a package for any guarantees to be honored.


Payment: We accept Facebook pay, paypal, venmo, chase quick pay ,credit cards, and cash. If you choose to use paypal or credit cards we do require you to cover the fees/taxes. Refund/Exchange Policy All sales are final. Deposits(25%) and shipping costs are non-refundable.

Returns & Refund: Refunds are circumstantial and never guaranteed. We do not accept returns of any kind due to anything other than health related issues. Health guarantee claims, after being approved, may receive a replacement animal or store credit. Shipping costs for replacement animals is at the buyer’s expense. If there is any issue concerning the health of any animal and a claim for a refund or exchange is filed, it must be kept private. Posting anything involving the transaction in any public social networking site without first contacting and getting a response from us, automatically voids any guarantee.


*Trades are always welcome and will be considered.

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